Improve Quality of Service
Ensure Messaging Health and Availability. Meet SLA Commitments.
Permessa takes service quality and performance management to a new level. Our products use state-of-the-art high speed data collectors, global analysis tools, reporting, monitoring, enforcement and proactive testing to ensure the health and optimal availability of your network. IT departments can optimize resources, solve critical problems before they arise and ensure a dependable, security-rich environment.
Dedicated dashboards organized into portals and actionable alerts make the entire system easy to use. They also provide deep drill down capabilities from the entire global network to each individual user.
Synthetic transactions check the reliability and performance of instant messaging chats, electronic meetings, whiteboard sharing and buddy lists. In this way, service level agreement obligations are easily met.
Unlike competitive gateway systems, Permessa software integrates tightly and natively with the server to provide complete coverage at lower cost.
The result:
- Exceed service level expectations throughout the enterprise
High-accuracy monitoring, reporting and enforcement tools provide an up-to-the-minute status of each message, baseline and trend analysis and detailed statistics of usage. - Accelerate the delivery of every message, every time
Permessa proprietary technology ensures that messages avoid spiking, clogging or bottlenecking the network and overloading servers. It works behind the scenes to ensure that business processes operate seamlessly without service interruptions, delays or security risks. - Ensure that critical real-time services are available 24/7
Synthetic transactions continuously test the reliability and performance of real-time services to ensure that instant messaging chats, electronic meetings, whiteboard sharing and buddy lists are up and running. - Detect and respond faster to user and service level issues
Comprehensive monitoring, reporting, alarms and enforcement capabilities provide detailed visibility into the messaging environment and more insight for better decision-making.
Permessa's products and services also improve the messaging costs and enforce compliance and business policies.