Issue 1 - May 2009

Aside from annoying a lot of people, all at once, 'Reply to All' abuse can bring enterprises to a screeching halt as messaging servers attempt to process the onslaught of email — as the U.S. State Department found out in January.

When a U.S. State Department employee accidentally sent a blank email to a global distribution list of thousands, an email storm ensued.

"Take Immediate Action ... (on the) negative impact of hitting ‘Reply All’,” Under Secretary of State for Management Patrick Kennedy wrote to every U.S. diplomat worldwide – by cable, instead of email.  “Anyone who disregards these instructions will be subject to disciplinary actions.”

Quickly and easily get accurate Lotus Sametime IM user counts for your entire enterprise with Permessa IM License Auditor. Available as a free download, our software lets you verify that you are only paying for the licenses you need and helps you to avoid compliance audit surprises.

We know that dealing with a corporate messaging infrastructure has its ups and downs. No pun intended. At Permessa, we're familiar with the challenges. We've seen them first-hand working with large, global enterprises for 15 years. But there's a lot you can do to manage your messaging infrastructure more efficiently and reduce costs in the process.

Q: When we use Permessa Email Control! to process our global Domino statistics, processing can take a long time. Is there a way to optimize for best performance? During long running tasks, is there a way to determine their progress?