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DYS Analytics Announces Email CONTROL! Desktop Edition for Microsoft Exchange

Real-Time and Historical Messaging Analysis Helps Mid-Tier Firms Speed Help Desk Ticket Resolution and Improve Exchange Performance

 


WELLESLEY, MA May 31, 2005 - DYS Analytics, Inc., a leader in application performance management for messaging and collaboration applications, announced Email CONTROL! for Microsoft Exchange. This new product helps IT staffs diagnose, localize and troubleshoot Exchange performance issues by uniquely combining real-time probing and message reporting with historical transaction analysis - providing a comprehensive view of Exchange activity.

Based on the DYS award-winning CONTROL! technology, Email CONTROL! provides operational insight to accelerate problem resolution, cleanup servers and assess which users are misusing the system. The product's detailed analyses can also help IT staffs speed migrations to Exchange 2003 and validate server consolidations. Email CONTROL! will be available in late June and sold directly by DYS Analytics.

Microsoft Exchange is a critical platform that needs to smoothly operate 24x7. When Exchange has a problem, everyone knows, and many revenue-generating tasks are halted or significantly slowed. While network management products address OS, hardware, network and Exchange server issues such as message queue length and CPU utilization, no products to date track and examine individual messages and create/track synthetic activities in a comprehensive yet flexible way.

Email CONTROL! diagnoses email infrastructure issues by providing insight on system use and performance. Reports, synthetic transactions and rapid querying facilities provide summary and detailed performance and activity views. This information is presented in graphical or tabular reports that can be printed, viewed or exported from the comfort of the user's desktop.

With Email CONTROL!, IT help desk and messaging staff can:

  • Troubleshoot Faster by speeding help desk ticket resolutions and helping Admins uncover root causes to prevent reoccurrence
  • Enhance Security through message and user level reports that Admins use to investigate suspicious message patterns
  • Improve Performance by providing analysis that enables Admins to easily reclaim server disk space, optimize routing topologies, uncover and correct heavy usage and balance server and message stores
  • Resolve Mailbox Issues including the listing of abandoned mailboxes and showing mailbox activity so Admins can objectively assess quota resizing needs
  • Answer Management queries by supplying reports that objectively display detailed data - for example a specific user's activity - or display summary data - for example overall email performance levels

"User-Centered, Affordable and Insightful"
"We use Exchange almost exclusively to convey essential classroom and college information between our network of over 3,000 faculty, staff and student email users. Operating with less than peak Exchange performance simply isn't an option," said David Vigneau, Network Services Manager at Saint Anselm College, an undergraduate liberal arts college outside Manchester NH that ranked among the best US colleges by the Princeton Review.

"Email CONTROL! helps us quickly and accurately answer faculty questions on a student's email use, the health of our servers including the real-time status of sent email, and the extent of cleanup opportunities. The product allows us to us spot abandoned mailboxes, users who may be potentially abusing email and whether a student's mailbox quota should be changed given their email usage. It's also very intuitive and simple to learn how to use. We scoured the market to find an Exchange management solution that fit our needs and budget. It had to be user-centered, affordable, fast performing and insightful. No other product we examined matched our needs."

"IT groups are struggling to manage email resource consumption as the size and daily volume of inbound messages continues to skyrocket," said Matt Cain, vice president, high performance workplace service, at Gartner. "Email management solutions for Exchange that speed problem identification and resolution will find great receptivity in the market today."

Components in Email CONTROL!:
Email CONTROL! is composed of two critical components:

  • TrackNOW! - performs real-time analysis by analyzing user transactions and creating and measuring its own "synthetic" transactions. TrackNOW! reports on the status of selected messages and selected end-users. It answers such questions as whether the message was actually sent; was it delivered or is it in transit; are two servers exchanging email and how email is routed through the network.
  • InvestigateNOW! - provides historical reporting with over 100 existing reports. It answers such questions as: who is using email the most and how much personal email is being sent/received, who is sending/receiving from suspicious domains and are there abandoned email accounts and mailboxes that can be removed.

Email CONTROL! has modest hardware and software requirements, is available for web download and evaluation, supports auto update over the web and is easily installed on typical desktop-class PCs. No complex databases or server-resident agents are required.

"DYS has gained a wealth of Microsoft Exchange experience since the debut of our enterprise-class Exchange versions of our CONTROL! products over two years ago," said Andrew Wolff, vice president of products, DYS Analytics. "Mid-tier organizations using Microsoft Exchange have a critical need for fast, easy visibility into email usage and real-time discovery of email issues. DYS' Email CONTROL! gives IT staffs insight that they can't gain with any other product through our unique combination of real-time and historical analyses as well as ability to generate and track a variety of synthetic transactions." 
 

 

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Permessa, Permessa Corporation, DYS Analytics, DYS Analytics, Inc, Control! and the Permessa logo are trademarks of Permessa. IBM, IBM Lotus Notes and Domino, IBM Lotus Sametime, and IBM Lotus Quickr are trademarks of IBM Corporation in the United States, other countries, or both. Microsoft, Microsoft Windows, Microsoft SQL 2000, Microsoft Exchange are trademarks of Microsoft Corporation in the United States, other countries, or both. Other brand and product n IBM, Lotus, Notes and Domino are trademarks of International Business Machines Corporation in the United States, other countries or both. Other company, product and service names may be trademarks or service marks of others names are the registered trademarks or trademarks of their respective owners. Specifications are subject to change without notice.

Permessa Corporation :: +1-781-694-2200 :: Email Press Contact 

 

 

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