Press Release

ORLANDO, FL January 27, 2003 - At Lotusphere 2003 today, DYS Analytics, Inc., the leader in messaging traffic management and optimization solutions, announced Collaboration CONTROL! for IBM Lotus Sametime 3 collaboration environments. The latest member of the DYS CONTROL! family of solutions, Collaboration CONTROL! helps IT staffs reduce the costs and improve service levels and efficiency of Sametime networks with enterprise-wide analyses and detailed reports of Sametime performance, health and availability, Quality of Service (QoS), usage, adoption, security, chargeback and other metrics.

With corporate use of instant messaging and real-time eMeetings surging, Collaboration CONTROL! uniquely provides the usage and performance metrics and trending information necessary to make these new platforms production-grade. Collaboration CONTROL! for Sametime environments is being showcased this week in DYS' Booth #219-220 and will ship in spring 2003.

As Sametime's IM and eMeeting facilities provide faster alternatives to phone calls, voice mail, conference calls, emails and traditional meetings, end users expect that such facilities are always available and will operate smoothly. As a result IT staffs must assure high service levels, low operational costs for the additional infrastructure required and optimized deployments across the enterprise. At the same time, IT staffs need to take a leadership role in important "change management" activities educating and encouraging end users to leverage Sametime in ways that increase individual productivity while conserving system resources. Collaboration CONTROL! is the essential management solution for monitoring, diagnosing and optimizing these Sametime networks. With Collaboration CONTROL!, IT mangers can

• Improve service levels by quickly identifying Sametime performance issues or service interruptions.
• Reduce infrastructure and administration costs through faster troubleshooting and better load balancing.
• Quantify how the platform is being used and implement change management practices to optimize use and user productivity.
• Receive quantitative data on Sametime usage and adoption to plan for capacity and justify budgets.
• Provide a production grade infrastructure for virtually 24/7 availability and greater end user productivity.
• Allocate platform costs equitably back to the responsible business units.
• Identify potential security breaches.

Reduce TCO with Essential Metrics
"Enterprises are using IM to enable real-time communications and transactions," said Maurene Caplan Grey, research director at Gartner Inc. "IM's increasing criticality to the business means that reporting and management toolsets will be relied upon for optimization of the IM application's availability and performance."

"As corporations implement IBM Lotus Sametime to enhance communication and increase productivity, IT staffs need management solutions to fully understand and control all aspects of real-time collaboration," said Bethann Cregg, marketing manager for Advanced Collaboration at IBM Lotus Software. "We rely on trusted partners such as DYS Analytics to provide these additional management capabilities. Just as other DYS CONTROL! solutions are used by our Domino customers, Collaboration CONTROL! for Sametime can help improve service levels and lower TCO by providing IT Managers with essential analysis and reports on Sametime usage and health and availability."

"In many organizations end users are clamoring for IM and other collaborative services, yet network IT staffs must find ways to manage these new platforms as well as the traffic created by these services," says Marco Farsheed, CEO of DYS Analytics. "Our new Collaboration CONTROL! solution points the way toward reduced costs, greater IT control, and increased user productivity. No other vendor is providing both health and availability information as well as enterprise-wide metrics. Both are critical to managing any production IT application; Collaboration CONTROL! provides both."

Key Collaboration CONTROL! Functionality
With Collaboration CONTROL!, IT managers obtain both summary and detailed Sametime health and availability status information across the entire network as well as use its powerful facilities for analyzing and reporting on usage and performance metrics. Using Collaboration CONTROL!, IT mangers can:

• Measure Sametime use and capacity - using metrics on how the system is being used, by whom and from where.
• Define best practices, policies and procedures - using metrics such as late starts or no-shows.
• Analyze system use patterns for faster troubleshooting or proactive identification of issues.
• Identify potential misuse or inefficient system use and identify possible corrective actions.
• Create reports for IT or senior management on any combination of metrics, including charge back, security, IM and e-Meeting statistics, user behavior, capacity - aggregated by such characteristics as business unit or user. A wide range of pre-defined reports are included, as well as features for personalized Web portal delivery of reports and automated report generation.
• Receive real-time health and availability alerts when Sametime performance falls below configured thresholds.