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- What is Email Control! for Microsoft Exchange and what does it do?
Email Control! for Microsoft Exchange is the management solution for small to mid-market Microsoft Exchange Networks and helps IT operators, messaging managers, help desk staff and Exchange administrators better understand their email infrastructure. The software helps IT staff diagnose, localize and troubleshoot Exchange performance issues and offers both a real-time view of message traffic and email health with over 100 preconfigured reports for historical activity analysis.
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- Why can't I just use my existing network and system management products or the reports built into Microsoft Exchange?
While network and system management products deliver essential information on infrastructure and Exchange service performance, these products do not manage or report on individual messages, message routing or user activities. Email Control! provides the missing user and message routing-level insight that IT staff need to view how email usage is impacting the network and underlying infrastructure.
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- How scalable is the software?
Designed for small to midsize companies, Email Control! now includes expanded support for complex and geographically distributed Exchange networks in user settings of up to 10,000 seats. These complex networks can span the globe and can include multi-server routing configurations that are especially difficult to troubleshoot. Large organizations with more than 10,000 workstations and operating numerous Exchange servers are good candidates for other products in the Control! family, including Control! Enterprise Edition.
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- Why do I need Internet Explorer for this?
While Email Control! is a Microsoft Windows program, the TrackNOW! component is a web-based application. Currently we have certified the Internet Explorer browser. We will certify other browsers in the near future.
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- Will I be entitled to upgrades if I buy the software?
Licensed users are entitled to maintenance software updates for a period of one year after purchasing the product. After that, it will be necessary to purchase an upgrade in order to obtain the most current version.
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- Can I export report data into other programs like Microsoft Excel?
Yes, many of the reports generated by Email Control! contain tabular data and can be easily exported into spreadsheet programs like Excel for further analysis. The data is exported in the industry-standard .CSV format, which is supported by most spreadsheet programs.
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- Is Email Control! installed on my Exchange server?
No. There are no software components installed on any Exchange server. Email Control! is easily installed on any networked PC meeting minimum system requirements.
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- Does Email Control! make modifications to my Exchange server or Exchange configuration?
- What are probe messages and why would I want to send them?
A probe message is a test email generated by Email Control!. When sent, Email Control! documents via a graphical topology where and how fast the probe message is delivered to its destination, and for some tests, where and how fast it takes for the message to return to the environment. It allows the software to probe the network and report back on such questions as how the email is being routed, whether Internet connectivity has been established, and SMTP gateway and general ISP health.
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- What kind of technical support does Permessa offer?
Support for Email Control! is available through our technical support department by web, email and telephone. Many questions can be answered by accessing the knowledge base on our website. The telephone support lines are open Monday through Friday, 9am to 5pm EST, by calling +1-781-694-2250.
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