Email Reporting Features Beyond Historical Exchange Log Analysis

Traditional email reporting software is locked in the past with a standard set of Exchange log reports.  Permessa Email Control! Express goes beyond these products with at-a-glance graphical email reporting and real-time Exchange testing.  You won't just know history.  You will know what is happening right now.

Here is an example work flow that can make life easier for the help desk and Exchange administrators:

  1. A user complains that his email was not delivered.  Using the easy-to-read, searchable tabular reports, the help desk quickly finds a record of the actual email with email tracking information in order to quickly identify any problem. 
  2. To see if a problem still exists, the help desk of an Exchange administrator launches a test email from any server in the network.  This emulates the actual current user experience.
  3. View the graphical network map that shows the route of the message with any bottlenecks or problems highlighted.

Instead of being reactive, it is also possible to schedule tests and to receive alarms via email when failures occur.

Dozens of extensive, customizable, easy-to-read email reports go beyond email tracking to provide complete insight into email traffic patterns, user activity and service level compliance.  Exchange administrators and IT managers will use the information for service level management, to balance Exchange servers, identify excessive email use, reduce wasted email storage and more.  Some of the reports include:

  • Exchange Message Tracking - Was the message delivered on time?  Determine how messages were routed and if they were delayed, to identify bottlenecks.
  • Mailbox Use: Top 25 Mailboxes by Server - Who is consuming email storage space?  See which mailboxes are close to or exceeding email quota.
  • Quality of Service - Are Exchange service level commitments being met?  Measure Exchange performance and balance server loads.  Determine how long it takes to deliver messages internally and to or from the Internet.
  • Mail Sent by Sender - Do any email patterns look out of the ordinary?  Identify the heaviest email users and other patterns in your organization.
  • Mailboxes with No Sent Mail - Can any resources be reclaimed?  Pinpoint inactive user accounts that are consuming disk space and extending backup cycles.

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