Customer Testimonials

What they are saying about the Permessa Control! family of products

"I have found your product easy to use and the data it provides is really helping our agency to better understand our email system".

"We have been using Control! for several years to manage Domino server-to-server traffic and performance. Now, with Control! Usage Investigator (CUI), we will be able to understand client-to-server traffic with in-depth analysis of how our collaborative applications are being used and by who."

"We are looking to purge many stale databases that are no longer needed and thereby free much needed server disk space - and we will use CUI on an ongoing basis ensuring that database replicas are deployed only when and where they are needed."

"Email Control! for Microsoft Exchange is much more mature, functional and easy to use than the competitive product we had been evaluating."

"Control! lets us run our Domino network more efficiently so we can do a lot more with less. It has accelerated my team's ability to troubleshoot problems by allowing us to quickly identify inefficiencies and fix them before our end users are affected. Before Control!, we could only do this through a very laborious process or not at all."

"Before Control!, we estimated that the ratio of emails to phone calls within our Customer Service Centers was 1 to 1. Permessa enabled us to see that today we are actually receiving 3 to 4 times more emails than phone calls. This analysis gives us the full picture of what it takes to support a client, and we use these metrics to ensure that staffing levels are set appropriately in our Customer Service Centers."

"Using Control!, we are running messaging and collaboration like a business - to the benefit of everyone in the enterprise."

"Planning for bandwidth and capacity is important to us. Control! gives us a visual scorecard on server activity, replication performance and email routing times - well ahead of time. Now we have exact metrics on network traffic, and we can better predict when we will need to upgrade servers and/or bandwidth. In fact, as a result of using Control!, we are projecting significant TCO savings in bandwidth and storage costs alone."

"The most difficult aspect of our Domino iSeries server consolidation project was anticipating how the consolidation would affect the network. The Control! suites were integral to this planning process. We first used Replication Control! to document and forecast server-to-server replication traffic. We then used Email Control! to create very accurate models of the existing and future email usage and traffic loads. As the project progressed, we used Control! to continually validate our assumptions and update our models. With Control!, we were able to accurately plan for network capacity and ultimately meet our project goals for fast ROI and superior performance." (Based on IBM iSeries server consolidation project at a large global financial services company)

"Now that we have Replication Control! and Email Control! as part of our Lotus Notes implementation, it's easier to locate and resolve problems. Our management team has accurate information for planning, trending, and reporting."

"Results were immediate and impressive."

"Control! allowed us to reduce our North American replication cycle from 5 hours to 1 hour and reduce the amount of hardware by over 60%. We were then able to track our success rates to verify that the changes were valid."

"Permessa provided centralized reporting and charting which let us manage both replication and routing in the Domino world. What consumed 2.5 days of System Admin time for gathering and quantifying now could be done in about 30 minutes. As an example, we found a user who had sent 17 GB (yes, GB) worth of email over a two month period. From there it was a simple matter of contacting the user, setting up a repository for them, and reducing the storage and traffic on our LAN/WAN."

"With more than 100,000 users, we run one of the largest Notes infrastructures in the world. Ensuring that the right information consistently gets to the right people at the right time is critical to our business. The Permessa solutions will help us meet this challenge."

"Chase Manhattan has been using Control! to help re-architect the Notes environment following the merger of Chase and Chemical Bank. Both banks had large Notes communities that now share hundreds of databases. Monitoring replication performance with Control! is critical in our environment."

"Before Control! we had to dedicate highly trained resources for several days at a time just to get a partial snapshot of network performance. Today, Control! automatically generates a comprehensive diagnostic overview of the entire Notes environment several times a day, helping us to improve network performance AND cut costs. It is astonishing that such a non-invasive product can provide such a large benefit."